Terms & Conditions

3.1 Further, the Customer has and hereby consents to the use of the Personal Information by Techlocal Kavach for the purposes of providing the various services under the Plan(s) offered by Techlocal Kavach. Techlocal Kavach respects the privacy of the Customer and the confidentiality of Customer's Personal Information so collected by Techlocal Kavach by itself or on its behalf and shall take all reasonable steps to protect it and maintain its confidentiality.

3.2 The Customer also hereby consents to the Personal Information being disclosed by Techlocal Kavach to any third party including any Insurer of Techlocal Kavach and or Service Partner of Techlocal Kavach who will be either providing the benefit and/or services on each of the Plan(s) for the purposes of fulfilment of the services or if required by law.

3.3 The Customer expressly and without limitation, consents to Techlocal Kavach or its Service Partners recording phone calls between the Customer and Techlocal Kavach on Techlocal Kavach's helpline numbers set out in the relevant Plan in order for Techlocal Kavach to inter alia (i) provide a record of the instructions received from the Customer and to share the same with the Service Partners, if required, (ii) allow itself or its Service Partners to monitor quality standards, (iii) training purposes, and (iv) meet legal and regulatory requirements.

3.4 The Customer acknowledges that Techlocal Kavach has the sole right to vary the features/benefits under the Plan(s) or the Plans or the amount or rate of the Plan Fee or part thereof, from time to time.

3.5 The Customer hereby provides his/her consent to Techlocal Kavach for appointing employees/collection agents to collect amounts payable to Techlocal Kavach, as may be considered necessary in the sole discretion of Techlocal Kavach and which shall be at the sole risk and cost of the Customer.

3.6 The Customer acknowledges that Techlocal Kavach may engage third parties including Service Partners for the fulfilment of the services and the Customer hereby consents to Techlocal Kavach disclosing, to the extent relevant, the Customer's Personal Information and/or details of Plan(s) availed by the Customer to inter alia (a) our affiliates Service Partners (b) to our suppliers, vendors, for the purposes of servicing the Customer.

3.7 The Customer hereby consents to Techlocal Kavach identifying any other Service Partner and/or products that may be of some interest to the Customer.

3.8 The Customer hereby consents to receiving period SMS / WhatsApp message/ email communication from Techlocal Kavach of information pertaining to its plan features / services.

4.1 Techlocal Kavach shall charge the Plan Fee from the Customer for availing of the Plan(s) from time to time and for the duration of the respective Plan. The Plan Fee shall be payable in advance and the Customer may make a one-time payment of the Plan Fee for the applicable period or authorize Techlocal Kavach with appropriate debit instructions to deduct the Plan Fee from the Customer's bank or credit/debit card from time to time including applicable taxes and levies.

4.2 The Plan Fee(s) for the respective Plan(s) shall be as more particularly set out in the Plan.

4.3 Activation of Techlocal Kavach Plan(s) is subject to realization/receipt of the Plan Fee by Techlocal Kavach.

5.1 The Customer acknowledges and understands that service benefit or settlement method of any benefit shall be at the sole discretion of Techlocal Kavach and/or their Insurer

5.2 Any service requests made by the Customer under the Plan during Plan Period shall be subject to the following:

5.3 Notwithstanding anything contained hereinabove, Techlocal Kavach and/or their Insurer shall not be obliged to entertain any service request from the Customer unless (i) the Customer is over the age of 18 (eighteen) years and a resident of India, and (ii) the Plan Fee up to the date of has been paid.

6.1 Techlocal Kavach will cancel the Plan if Techlocal Kavach does not receive the Plan Fee (all inclusive) on the date it is due.

6.2 Techlocal Kavach will cancel the Plan if the Customer has at any time:

6.3 If notice of termination is provided by the Customer within the Cancellation Period, a full refund is available. However, if the Customer has registered a service request or availed of any benefit under the Plan at any time during the Cancellation Period, no refund will be available. After the expiry of the Cancellation Period, for any cancellation by the Customer, Techlocal Kavach will not refund the Plan Fee.

6.4 For refund and refund related queries, customer will have to reach back to the point of Sale only.

*The above refund percentage is calculated on Plan Fee.

7.1 Techlocal Kavach shall make reasonable efforts to ensure that the Personal Information of the Customer is kept confidential and not disclosed to any third party except to the extent required for fulfilment of services.

8.1 The Customer represents that he/she is completed the age of 18 (eighteen) years and is a resident of India.

8.2 The Customer is in compliance with the applicable law as may be relevant for the Plan(s) which is availed of by the Customer

8.3 The Personal Information provided by the Customer for the purposes of availing of the Plan(s) is and shall be true and accurate.

9.1 If the Customer receives a benefit as contemplated under any specific Plan and it is later discovered that the service request was dishonest, fraudulent or false, Techlocal Kavach shall have the right to and will take steps to recover from the Customer, such payment(s) made to the Customer, either by Techlocal Kavach or a third party, as the case may be.

9.2 The Customer undertakes that he/she shall strictly comply with the terms of usage contained in the Plan in relation to the use of the Plan(s).

9.3 The Customer acknowledges, confirms and covenants that the object of the Plan(s) being availed of or provided by Techlocal Kavach is not an 'insurance product' and that the Customer has availed of the Plan(s) in accordance with this understanding.

9.4 The Customer undertakes and covenants that he/she shall not use / make use of the Plan(s) to or in the course of usage of the Plan(s), upload, display, publish, update, disseminate or transmit content or information that:

10.1 Techlocal Kavach shall not be liable for any incidental, consequential, exemplary, special or indirect damages (including, but not limited to, loss of profits, revenues, data and/or use). Techlocal Kavach disclaims all implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Techlocal Kavach's total liability under the relevant Plan shall not exceed the Plan Fee.

10.2 Techlocal Kavach shall not be liable to the Customer for any damages resulting from or related to any services performed by Techlocal Kavach hereunder, including, but not limited to, any loss of data or software, inability of Techlocal Kavach to correct any errors, malfunctions and defects in the Product/equipment/hardware/software delay of Techlocal Kavach in performing any services hereunder.

11.1 The Customer hereby agrees to defend, indemnify and hold Techlocal Kavach and its officers, directors, employees and subcontractors harmless from any and all losses, damages, liabilities, verdicts, settlements, judgments, costs, and expenses (including reasonable attorneys' fees) incurred by Techlocal Kavach or its officers or employees arising out of:

11.2 This indemnity will survive the termination of the Plan Period and is in addition to and not in substitution of the other remedies and rights that Techlocal Kavach may have, either at law or under this Plan.

12.1 Any notice required under the Plan must be in writing and must be either (a) delivered in person, (b) sent by first class registered mail, or air mail, as appropriate, or (c) sent by overnight courier, in each case properly posted and fully prepaid to the appropriate address set forth herein at Uniserved Tech Solutions Private Limited, latest address available at website (kavach.techlocal.in).

12.2 Any written communication, billing statement or notice from Techlocal Kavach to Customer will be deemed as served within 48 hours of posting by ordinary mail or earlier as the case may be.

13.1 This Plan Terms will inure to the benefit of the legal successors of Techlocal Kavach. Other than as stated above, no assignment of the Terms is possible. Customer shall not assign any right or interest or delegate any obligation arising herein to any person without Techlocal Kavach's prior written consent.

13.2 Techlocal Kavach will not incur any liability to the other party on account of any loss or damage resulting from any delay or failure to perform all or any part of these Terms if such delay or failure is caused, in whole or in part, by events, occurrences, or causes beyond the control and without negligence of the parties. Such events, occurrences, or causes will include, without limitation, acts of God, bandhs, riots, acts of war, natural disaster, fire and explosions, or any other events reasonably beyond the control of either party. Customer agrees that it shall be its responsibility to be aware of the Plan and the changes therein. Ignorance if any shall be the total responsibility of the Customer. Techlocal Kavach reserves the right to amend the Plan Terms and Conditions and/or the Plan Period and/or the Plan features and/or Plan Fee. Upon such amendment, such Plan Terms will become applicable immediately and will be intimated to the Customer in due course. If the Customer does not accept the amendment of the Plan, he shall have the right to terminate Plan and Plan Period with appropriate notice as may be specified in section "CANCELLATIONS/RENEWAL/TERMINATION". The alteration of the Plan and/or the Plan Period shall be deemed accepted where the Customer continues to use the services available under the Plan for one (1) month after the amendment has taken effect.

13.3 The General Terms along with the relevant Specific Plan Terms constitutes the entire agreement between the parties with respect and in relation to the Plan (including any modification or amendment thereto) subscribed or availed of by the Customer and supersedes all previous communications, representations, understandings, and agreements, either oral or written.

13.4 The Agreement shall be governed by the laws of the Republic of India.

13.5 The parties hereto unconditionally and irrevocably agree to submit to the exclusive jurisdiction of the competent Courts in Mumbai about any matter or dispute arising hereto or any other documents that may be executed by the parties hereto.

14.1 Registering a Service Request with Techlocal Kavach

14.2 Repair at Doorstep

Once the customer has intimated Techlocal Kavach of breakdown and provided the required documents, Techlocal Kavach or their Service Partner will get the product repaired at customer's doorstep. In case product is not repairable at customer's registered address, Techlocal Kavach will provide free Pick up & drop of product free of cost for the customer for Breakdown post manufacturer warranty period

14.3 Repair by Authorised Service Network using Genuine Spare Parts

Techlocal Kavach will repair the defective product by Manufacturer/Techlocal Kavach Authorised Service Centres/Experts using genuine spare parts. Techlocal Kavach only works through reputable the Service Partner so that the product is in good hands. The process is completely cashless for the customer.

14.4 Truly Unlimited Manufacturer Warranty Repairs

We facilitate administration support services to help the Customer avail the benefits of the original manufacturer's warranty, with all service requests handled exclusively through authorized service channels to ensure consistency, authenticity, and peace of mind. Upon expiry of the original manufacturer's warranty, the Customer shall automatically continue to receive the same level of warranty benefits via Techlocal Kavach Service Partner for an additional period as opted by you, with benefits extended seamlessly under this Plan.

15.1 Administrative Service/Support –

15.2 Terms & Conditions replicates the terms and conditions of the Manufacturer's Warranty against any malfunctions or Breakdown for the Plan Period opted for by You. Techlocal Kavach will organize for the repairs to normal operating condition or replace at Our discretion with an equivalent product or provide a suitable mode of settlement at our sole discretion, after it has suffered a Breakdown during normal use.

15.3 Techlocal Kavach and/or their insurer will provide the cost of repair and/or suitable mode of settlement for the Breakdown of Your Product as mentioned in the Plan, after the Manufacturing Warranty Period, subject to this Plan terms and conditions, exceptions and limitation contained in the terms and conditions of this program, or herein or endorsed in future.

15.4 Mentioned below are the spare parts list with their status. This list is illustrative and subject to change from time to time in accordance with the Manufacturer's Warranty Terms

15.5 This plan provides the cost of parts and labour for the Product on an onsite service basis. Cost of transportation is included, if required, for transporting the unit to the service centre and back for repairs which are not technically advisable to be performed at Your premises, applicable only after expiry of the Manufacturer's Warranty Period.

15.6 After expiry of the Manufacturer's warranty period, the Repair or Replacement of the parts depends on Techlocal Kavach sole discretion. For standalone labour cases, if the Breakdown is due to failure of the specific parts as per list mentioned above and not falling under the scope of exclusions mentioned below services will be provided.

15.7 Total benefit available for Repair Request under Plan shall not be greater than then the coverage value of the registered product.

16.1 PLAN is limited to products that are purchased in select cities within defined geographic boundary of the Republic of India ("Designated Cities" / "Serviceable Locations").

16.2 Plan only applies to items purchased as new. There is no benefit available for Product described as 'used', 'second hand' or 'refurbished'.

16.3 Plan can be bought for product that carry a minimum Manufacturer's Warranty/ Guarantee on the Product of 12 (twelve) months. Techlocal Kavach may reject any service request for products having Manufacturer's warranty period less twelve (12) months

16.4 Standard Manufacturer warranty provided by the Manufacturer considered in this plan is of 12 (twelve) months (1 year) from the date of Purchase, in case the Manufacturer brand warranty is different, it will be the responsibility of the customer to inform Techlocal Kavach on the correct Manufacturer warranty details. Customer must register a change request to Techlocal Kavach within 3 (three) months from the date of plan activation.

16.5 Based on the standard Manufacturer's warranty of 12 months (1 year), this plan will start from the activation date and ends as per the plan tenure selected, unless customer reaches Techlocal Kavach and registered a change request within 3 (three) months from the date of plan activation. time.

16.6 Plan will be provided only if the products that are eligible for repair benefit under the original Manufacturer's Warranty/ Guarantee. Any condition/act that voids the Manufacturer's Warranty/ Guarantee would result in product becoming ineligible under the Plan.

16.7 Plan can only be purchased for products that have not been repaired under manufacturer's warranty or otherwise before purchase of the plan. Techlocal Kavach reserve the right to reject any service request under Plan if the product has been repaired prior to your purchasing the plan.

16.8 At point of service, during the Plan Period, the customer is required to show the proof of purchase i.e., Product purchase invoice.

16.9 Techlocal Kavach reserves the right to deny service and cancel the Plan, without any refund whatsoever, if Customer fails to produce the above information or if Techlocal Kavach notices any mismatch in the information provide to Techlocal Kavach at the time of onboarding

16.10 Techlocal Kavach or its authorized Service Partner shall provide services only during normal working hours on regular working days of Techlocal Kavach and/or its authorized Service Partner.

16.11 Normal Working hours would be 9:00 am to 9:00 pm on all days excluding public holidays

16.12 If the declared invoice value is lower than the actual purchase invoice price, the repair benefit available at the time of Repair Request will be proportionately reduced.
The difference, calculated as: (Purchase Invoice Price – Declared Invoice Price) / Purchase Invoice Price × Repair estimation, shall be borne by the customer and must be paid to Techlocal Kavach to proceed with the repair process.

16.13 Techlocal Kavach makes no express or implied warranties whatsoever regarding the services provided/ rendered and/or effects thereof etc. and shall not be liable to the Customer or any other person claiming, by, through or under the Customer.

16.14 After expiry of manufacturer warranty period plan provides the cost of parts and labour charges for at-home service within the city/ municipal limits of the Techlocal Kavach Service Centres. Techlocal Kavach will transport the product to service centre for performing repairs, if required and if the product location is within its serviceable area.

16.15 Providing service at locations which are not in the serviceable limit of Techlocal Kavach: Techlocal Kavach reserves the right to provide adequate solution by either refund of the Plan Fee or advise customer to get it repaired through an authorized service centre, and then apply for the repair cost reimbursement under this Plan terms and conditions, subject to satisfactory verification of documents/ proofs as demanded by Techlocal Kavach.

16.16 After expiry of manufacturer warranty period in case the defected unit needs to be transported to service centre, and it is outside the serviceable limit of Techlocal Kavach, Customer shall arrange for the same and Techlocal Kavach will reimburse the amount incurred towards transportation upon producing valid invoice towards the same with the prior written approval of Techlocal Kavach. Customer shall take full responsibility of the product during transportation and indemnify Techlocal Kavach of any damage that occurs during this process.

16.17 During the validity of the Plan, Techlocal Kavach will attend to the defects reported by the customer, including replacement of the defective electrical/electronic components that are required to be replaced to make the product electrically functional or bring it to normal operating condition. This is subject to the condition, the breakdown of the product being due to normal usage.

16.18 In case the damage/malfunction of the Product is due to reasons other than that available for service under Manufacturer's Warranty/ Guarantee or it is caused by conditions defined under exclusions, Techlocal Kavach shall offer to repair the Product for the customer. The cost of such repairs like labour, visit, cost of parts replaced, cost of transporting the Product to service centre (if required) will have to be borne by the Customer.

16.19 All defective components replaced by Techlocal Kavach shall become the property of Techlocal Kavach and the customer shall not entitle for any right to the same, and the same should not be destroyed, or damaged, or salvaged by You under any circumstances.

16.20 Defects and/or parts not available under the original Manufacturer's Warranty/ Guarantee, will not be available under this Plan.

16.21 All defective components will be replaced with parts which are new or like new in performance adhering to manufacturer's specifications, at our sole discretion.

17.1 Wherever required, you need to ACTIVATE the Plan immediately upon buying or within a period as prescribed by Techlocal Kavach. Refer to the Techlocal Kavach Activation voucher or Messages or App or Email or Helpline or Official Website for activation procedures.

17.2 NON-ACTIVATED PLAN & NON-FULFILMENT of ANY of the above conditions may result in the plan being considered as void and all requests made against PLAN are liable to be rejected.

17.3 You will be required to provide us with a copy of the complete set of requisite documents at the time of activation and registration of service request. If the Serial Number of the Product has changed due to repairs or replacement by the manufacturer/retailer, please provide us with a copy of the Swap / Replacement Letter that clearly mentions the current and old Serial Number of the Product within 15 (fifteen) days of such replacement provided under the Manufacturer Warranty Period.

17.4 You are required to correctly select the right Plan for your product based on condition, Product purchase price and purchase location.

17.5 It is your responsibility to properly maintain, store and use your Product according to the manufacturer instructions and take all reasonable steps to use your Product as prescribed by the manufacturer.

17.6 At the time of raising any service request, you should fill in the required details detailing the issue that you are facing. You must upload a copy of the purchase invoice for the product in question, if not already done.

17.7 Depending upon your product and/or the nature of issue faced by you, you may be asked to follow some trouble shooting steps before registering a service request. Please follow the troubleshooting steps before registering the request.

17.8 You agree to return the defective spares or product to Techlocal Kavach wherever requested.

17.9 Customer shall provide representative of Techlocal Kavach/its Service Partner full access to the Product/Equipment to carry out necessary adjustments and repairs.

17.10 Customer shall provide adequate storage space for spare parts, test Product/Equipment and adequate workspace, heat, light, ventilation, and electric current for use by representative of Techlocal Kavach/its authorized representative for provision of services at Customer's location.

17.11 Customer shall cooperate with Techlocal Kavach or its authorized representatives at the time-of-service request and will provide with all the requisite documents asked for, for processing the service request.

17.12 Customer shall be responsible to de-install all add-ons and/or accessories from the Product/Equipment before providing the same to Techlocal Kavach for services, maintain backup copy of all software and data, restore software and data on the unit after repair.

17.13 Customer shall register all complaints/requests for services only through official Techlocal Kavach Call Centre's/Techlocal Kavach App/Techlocal Kavach website.

17.14 Customer shall inform Techlocal Kavach in writing of any change in the billing address / Registered Address.

17.15 Customer agrees that it shall be its responsibility to be aware of the Plan and the changes therein. Ignorance if any shall be the total responsibility of the Customer.

17.16 The Customer understands that the services have been subscribed on his/her own name and name change in any circumstances is not permitted. The Customer is solely responsible for any unauthorized transfer/change in ownership of the Product/Equipment.

17.17 Customer shall return the standby/loan spare parts, if any provided by Techlocal Kavach on or before Techlocal Kavach returning the original set/Spares to the Customer.

17.18 After each repair, replacement or settlement offered to you under the plan, your remaining plan coverage value will be reduced by the expense incurred by Techlocal Kavach in the corresponding repair, replacement, or settlement This will give the balance coverage value. E.g; For INR 20,000 coverage value, balance coverage value after one service request of INR 5,000 will be INR 15,000

19.1 If settlement is being offered, it can be because of below scenarios after expiry of Manufacturer Warranty Period.

19.2 The settlement Benefit for (a) & (b) cases mentioned above will be lower of the below:

19.3 The Settlement Benefit for (c) PNA cases will lower of the below:

19.4 Salvage amount deduction (3% of Product invoice Purchase Price) will be done in all settlement scenarios where unrepaired Product is retained with customer.

19.5 Techlocal Kavach may choose to provide any suitable mode of settlement or redeemable voucher equivalent to the settlement amount calculated under this amount, at its own discretion. The replacement Product may not be new in nature and might differ in the specifications compared to the original covered appliance.

If we compensate as per above (except 19.3.1), all our obligations under this Plan will be deemed fulfilled and there will no longer be any services available under the plan.